We discussed workplace bullying, but like Charles M. Glow said, "One doesn't have to operate with great malice to do great harm. The absence of empathy and understanding are sufficient." With so many issues facing the workforce today, it is essential to recognize and understand your workforce's diversity and empathize with their daily problems. Empathy is the ability to put yourself in others' shoes, psychologically, to understand their thoughts, feelings, needs, and wants. More importantly, it's using that information to build relationships, teamwork, and effective leadership.  Studies reveal that empathy is pos