SITUATION: The CEO of a software company met with her vice presidents to plan the agenda for the annual all-employee meeting. The purpose of the meeting each year is to update and energize the 120 employees of the organization. The CEO’s address is the capstone of the meeting. One vice president conducted the meeting and it all progressed according to plan until the website update came up. The woman giving the update had worked with the company less than six months. However, she was very experienced, well spoken and clear in her presentation. The sales team started asking questions one after another with increasing criticism about the new d