Recently, I have been re-reading the business bestseller, "Crucial Conversations: Tools for Talking When Stakes are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Crucial conversations are defined as a dialogue where "opinions vary, stakes are high and emotions run strong." A principle premise of the book is that people well-skilled in language start to plan the conversation "in the heart." “Start with the heart” is actually the second step of the seven-step process. This refers to the questions you ask yourself when planning a crucial conversation. With over 4 million copies sold, these writers certa

Color Code describes the Red/Red relationship as ‘fireworks,’ and for good reason. A Red/Red relationship can be powerful, productive, and satisfying in business or your personal life. But it can also be problematic—full of animosity and angst. Reds are natural leaders. They are decisive, assertive, and excellent at delegating. They also have the natural limitations of being bossy, argumentative, and demanding—times two. When there are two Reds in a relationship and both need to be the boss, neither wants to be told what to do. Recipe for disaster? Yes and no.  There is a lot of power behind this highly motivated duo. Red

Research shows that giving a bad gift can hurt your relationships and lose business. So how can you be sure you choose something your recipient will love? Nearly every business around the world uses gift giving as a strategy to build relationships with its business partners, employees, clients and colleagues.  The challenge hasn’t been whom to give to or even how much to spend.  It’s always been what to give. When it comes to business gifting, there’s definitely a right way and a wrong way to go about it. According to the 2019 Knack Business Gifting Strategy Report, over 1,000 U.S. business professionals were surveyed and 70

I work in Human Resources.  It’s important for our employees to know if we are in the office when they come to the department with questions. The admin of our department (a purist Blue) sets up a weekly meeting reminder for us to submit our calendar for the following week to her by Thursday morning at 8:30 AM.  Seems simple, right?  The question really is, when is the deadline? We have three of the four of the color personalities represented in our department.  The majority of us are Blue personalities.  This makes sense, given Blue’s natural talent to serve others.  Many of us think the calendar is silly, but we do what the admi

I’ve been teaching Color Code interpersonal communication workshops for nearly ten years. Early on, I came across a question from a participant for which I thought I had an answer. “But what if I don’t know THEIR color?  It’s not like everyone has taken the assessment.” “Well, there’s an addendum to this course called ‘quick-coding.’” At this point, I transitioned to the quick-coding slides and pointed out the cards that teach some quick-coding strategies. Then the student said, “Yeah, this is a little helpful, but I don’t think it’s fool-proof. What if we get it wrong?” The whole class delved into a r

Many of us would be surprised to see how others view us. We have taken the Color Code assessment, and we now know our strengths and limitations, right? It turns out that there is a lot more to it. Color Code measures personality, which is innate. But throughout our lives, we develop strengths and limitations based on our experiences—Character. These behaviors can be both good and bad. CHARACTER CODE Character Code, Color Code’s new online assessment, transitions from personality to character development by inviting others to assess us anonymously. Because I was the project manager for Character Code, it was important for me to te

I was raised by a mom who is about as Blue as they come. She plans family events months (or even years) in advance, she is easily moved to tears, and she is passionate about her relationships. What throws me for a loop, though, is her secondary color is Yellow. Blues and Yellows are complementary opposites (emphasis on OPPOSITES), so it’s a combination that is hard for me to grasp. But something my mom always says, which is so true, is that her Yellow really shines through when she is on vacation.  One of my mom’s favorite things to do on vacation is to rent bikes and ride along the beach, park, mountain trail, or wherever it is we ar

It goes without saying that 2020 was a year that we won't ever forget, but there is now some light at the end of the tunnel. The question is, after a year of fear, grief, and solitude, how will we handle a new normal?   Now, halfway into 2021, we see some light at the end of the long, dark tunnel. Many of us are apprehensive, asking ourselves what that light brings. What is the new normal? THE NEW WORKPLACE For some of us, it's time to put away the PJs and sweats, squeeze into our office attire, and head back to the brick and mortar of our jobs. For others, it's possible that your company has embraced the idea of remote working and pla

When I first started using the Color Code in my team-building trainings, I was imparting to individuals this magnificent tool that establishes motive and gives you ideas to help with people unlike you. Each personality type has a bright side and a ‘not so bright’ side.  I’ve witnessed team-building exercises be so helpful for leaders because once they know their company's color portfolio, they have an easier time when team members come to discuss their problems. Usually, they don’t drop in with how happy they are and how great their job is!  So my question to you in the midst of this global shuffle we have been experiencing (i.e.

As an HR professional with years of corporate and consulting experience, I’ve had the privilege of working with some very savvy managers and business owners. Interestingly, it always seems that the number one issue they all face is difficulty understanding and connecting with the very people they are closest to, whether it’s personal or professional.  They all ask, “How do I get better at understanding and communicating with these people that I need in my life?” Just the other day, I had a long-term CEO client call me (we’ll call him Mr. Big), and he was at the end of his rope. He said the key person he’s been working with for